Paul Davis Restoration of East Charlotte

Ken Townsend was my Project Manager and he delivered as promised. Always picked up my calls He only send the best men to lay my floors. He is very personable and professional. Thanks Ken

Brandon was an exceptional business man. He was thoughtful, thorough, and over all just very easy to deal with. He had to fix cabinets, countertops floors and I was so impressed I cried happy tears!! I would recommend him to anyone. He gets the job done in a professional but prompt manner.

Our master bath floor needed to be re-tiled and painted after a sewer pipe break under the slab was repaired. The workers did a great job with demo, tile, and paint. They cleaned up thoroughly when finished. The estimator, Ken Townsend, was very helpful through the process.

I had a water claim that was previously handled by another restoration company who I was not impressed with due to their poor customer service and workmanship. I decided not to let them complete the last phase of my bathroom project and I hired Paul Davis Restoration of East Charlotte to do the remaining repairs. Paul Davis was a referral from my insurance company. My project was assigned to Ken Townsend who was my Project Manager. The very first day I spoke with Ken on the phone he was able to come out to inspect the repairs and I had an estimate within a day or so. What made this project easy for me is the fact that Ken was very responsive to my needs. He communicated with me in a timely fashion and promptly scheduled the work that needed to be done by the subcontractors. Ken also listened to the few concerns that I had along the way and made sure everything was addressed before project completion. I recommend Paul Davis to anyone who may be experiencing a water restoration claim and I highly recommend that they request Ken Townsend as their Project Manager.

I had accidental damage that needed to be fixed. I was given a few options by my insurance. I invited quotes from a few and met them in person. The name, Paul Davis, stood unique after I met Ken Townsend. He was able to explain: how they do, what they do, how long they are in business, the ethics, timeliness, quality parameters. Ken Townsend not just stood to what he stated but executed it so well above and beyond to make me "very happy" at the completion. His candor, conduct, support and transparency in all his dealings with me and others is very commendable. I also want to thank each professional who worked on every single repair and brought it back to where I wanted it to be. Big thanks and respect to Ken, God bless you. Hope Paul Davis encourages more people like him.